Refund and Returns Policy

Refund & Return Policy for InCartly

Effective Date: 23/03/2026

At InCartly, we want you to shop with confidence. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for purchases made on our website.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition

  • The item is returned within 7–14 days of delivery

  • The product is in its original packaging

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital products and services (e.g., IPTV, hosting, subscriptions)

  • Gift cards

  • Personal care items (for hygiene reasons)

  • Items marked as final sale

3. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

4. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary depending on your bank

If the issue persists, contact us at support@incartly.com

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

To request an exchange, contact us with proof (images/videos) at support@incartly.com

6. Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective)

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service or Our Shipping Policy.

7. Order Cancellation

Orders can be cancelled:

  • Within a limited time after placing the order

  • Before the item has been shipped

Once shipped, cancellation is no longer possible.

8. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A wrong item

Please contact us within 48 hours of delivery with:

  • Photos of the product

  • Order details

We will resolve the issue quickly.

9. Contact Us

For all return and refund requests, contact:

Final Note

By placing an order on InCartly, you agree to this Refund & Return Policy.